At NATRAJ ART AND CRAFT, customer satisfaction is our priority. Since furniture is a high-value and carefully manufactured product, our Return & Refund Policy is designed to ensure fair handling for both customers and our business.

Please read this policy carefully before placing an order.

🔄 Return Eligibility

We accept returns or replacements only under the following conditions:

  • The product is damaged during transit

  • The product received is defective

  • You received an incorrect product

To be eligible for a return:

  • The issue must be reported within 48 hours of delivery

  • The product must be unused and in original condition

  • Original packaging, labels, and accessories must be retained

  • Clear photos or videos of the issue must be shared

❌ Non-Returnable Items

Returns will not be accepted in the following cases:

  • Change of mind after delivery

  • Minor color or texture variation (natural wood & handcrafted products may vary)

  • Damage caused due to misuse, improper handling, or incorrect installation

  • Customized or made-to-order furniture (unless damaged or defective)

  • Products without original packaging

📦 Return Process

  1. Email us at info.natrajartandcraft@gmail.com within 48 hours of delivery.

  2. Share:

    • Order Number

    • Product photos/videos

    • Description of the issue

  3. Our support team will verify the request within 2–3 business days.

  4. If approved, we will arrange pickup or replacement based on availability.

Please do not ship products back without approval.

🔁 Replacement Policy

  • Approved damaged or defective products will be replaced at no additional cost.

  • Replacement timelines may vary depending on product availability and location.

  • If replacement is unavailable, a refund will be initiated.

💰 Refund Policy

Refunds are issued only when:

  • Replacement is not possible, or

  • The order is cancelled before dispatch.

Refund details:

  • Refunds are processed to the original payment method.

  • Processing time: 5–10 business days after approval.

  • Bank processing time may vary depending on your payment provider.

❌ Order Cancellation

  • Orders can be cancelled before dispatch for a full refund.

  • Once the order has been shipped, cancellation may not be possible.

  • Customized furniture orders cannot be cancelled once production begins.

🚚 Return Shipping

  • For approved damaged or incorrect products, return shipping will be arranged by NATRAJ ART AND CRAFT.

  • Customers should ensure safe packaging during pickup.

🪑 Important Furniture Policy

Furniture items are large and handcrafted products. Slight differences in wood grains, polish shade, fabric texture, or finishing are natural characteristics and not considered defects.

📞 Contact Us

For returns, refunds, or assistance:

NATRAJ ART AND CRAFT
📧 Email: info.natrajartandcraft@gmail.com

Our support team is always ready to help you.