At NATRAJ ART AND CRAFT, we are committed to delivering your furniture safely, securely, and on time. Please read our Shipping & Delivery Policy carefully to understand how your orders are processed and delivered.

📦 Order Processing

  • All orders are processed after successful payment confirmation.

  • Standard products are usually processed within 2–5 business days.

  • Customized or made-to-order furniture may require additional production time.

  • Orders are not processed on Sundays or public holidays.

🚚 Delivery Time

Estimated delivery timelines:

  • Ready Products: 7–12 business days

  • Made-to-Order / Customized Furniture: 15–25 business days

  • Delivery timelines may vary depending on your location, product size, and logistics availability.

Once your order is shipped, tracking details will be shared via email or SMS.

🌍 Shipping Coverage

We currently deliver across India through trusted logistics and furniture delivery partners.

For remote or special delivery locations, additional delivery time or charges may apply.

💰 Shipping Charges

  • Free shipping may be available on selected products or promotional offers.

  • Any applicable shipping charges will be displayed at checkout before payment confirmation.

🪑 Delivery & Installation

  • Large furniture items are delivered with professional handling.

  • Basic installation or assembly support is provided for eligible products.

  • Customers are requested to ensure proper entry space (doors, staircases, lifts) for smooth delivery.

📍 Delivery Guidelines

Please ensure:

  • Someone is available at the delivery address to receive the order.

  • Accurate address and contact details are provided during checkout.

  • The delivery location is accessible for transportation vehicles.

📦 Damaged or Missing Items

We take great care in packaging and shipping your furniture. However, if you receive:

  • A damaged product

  • Missing parts or accessories

Please contact us within 48 hours of delivery with clear photos or videos of the issue. Our team will assist you with replacement or resolution.

🔄 Order Tracking

After dispatch, you will receive tracking details via email or SMS so you can monitor your shipment status.

❌ Delivery Delays

While we strive for timely delivery, delays may occur due to:

  • Weather conditions

  • Transportation or logistics issues

  • Remote delivery locations

  • Unexpected operational circumstances

We appreciate your patience and understanding in such situations.

📞 Contact Us

For any shipping or delivery-related queries, please contact:

NATRAJ ART AND CRAFT
📧 Email:info.natrajartandcraft@gmail.com

Our support team will be happy to assist you.